INFORM THE COMPANY!
Mistakes happen when products are produced.
If a purchased product is defective, be sure to let the company know.
They want to make it right, keep a happy customer, and to check quality control.
There is usually an 800 number and/or email address on the package or website.
I recently purchased a name brand set of fine tip markers. Half of them began
to leak. (Thankfully I had placed them in zip lock bags after taking out of the original package.)
I called said company to let them know what had happened. The customer service gal
was very glad that I did. Quality control wants to see what went wrong so I am getting a
label to return to the company. I am also getting coupons for future purchases to cover
the cost of the markers. I could have just thrown them away, but this may be a bigger problem.
Then again, the pens could have just been overheated or frozen in a warehouse.
Another example is a name brand colored pencil--no lead inside the shell!
I'm waiting to hear back from this company to replace this color.